Warranty
Warranty Period
Every LEDI unit is covered for 12 months or 500 operating hours, whichever occurs first.
Register your unit (free — takes two minutes) and coverage extends to a total of 24 months or 1,000 operating hours, whichever occurs first. Register here.
Operating hours are determined by the integrated, non-resettable hour meter fitted to the unit.
Warranty Conditions
All warranty coverage (standard and extended) excludes consumables and is subject to:
- Normal maintenance and operation in accordance with the operations manual — including freshwater flushing and correct storage/pickling; and
- Completion of the 500-hour (or 12-month) service when due, performed by LEDI or a LEDI-authorised service agent. Your first service is free — you just cover freight to and from LEDI. See Our Offer to You. Warranty coverage beyond the 500-hour / 12-month point is conditional on this service having been completed.
Damage arising from neglect, misuse, unapproved modification, or operation outside the unit's published specifications is not covered.
Shipping Costs in a Warranty Claim
You won’t pay a cent for warranty shipping. If your unit needs to come back to us, we’ll supply a prepaid return label and organise the freight.
Where Warranty Repairs Are Conducted
All inspections, diagnostics, and repairs are handled directly by LEDI. Keeping everything in‑house allows us to maintain control over quality and turnaround time.
We don't use a third‑party repair network; dealing with us directly ensures faster resolution.
Warranty Repair Timeline
We aim for fast turnaround once the unit reaches our workshop. Most claims are completed within a few days of arrival.
The total process usually takes up to two weeks, depending on shipping time to and from LEDI. If you need things expedited, contact support and we’ll do everything practical to prioritise your case.